New Law Protecting Delivery Workers and Consumers in Taiwan Takes Effect
A new law regulating delivery platforms has officially taken effect in Taiwan, introducing new protections for couriers and consumers. It requires greater transparency from the platforms themselves, establishes minimum pay requirements for drivers and prescribes rights for consumers on fees and refunds. Labor unions have welcomed the new rules, while delivery platforms say compliance could lead to higher prices.
Title: Delivery Worker Law Takes Effect in Taiwan
REPORTER:
A new law protecting delivery workers is now in force in Taiwan.
The new rules address concerns that delivery platforms have had too much power over their workers. Drivers are now guaranteed a minimum amount per delivery and platforms must operate with greater transparency when it comes to assignments and contracts. Meanwhile, consumers will have more rights on subscriptions, fees and refunds. Delivery worker unions have welcomed the new law. But leading platforms like Foodpanda and UberEats say they may have to raise prices to comply with it.
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Title: Delivery Worker Protections Enacted
REPORTER:
Taiwan’s new delivery driver worker and platform management law takes effect today, enforcing transparency requirements, and other protections for couriers and consumers.
The law is meant to address the power imbalance between delivery platforms and workers, and includes items like minimum pay requirements, greater platform transparency, and caps on app notifications while workers are driving. On the consumer side, the act targets subscriptions, making it easier to cancel memberships, clearer refund and cancellation polices, and delivery delay protections. The law was written up by Taiwan’s labor, economic, transportation, and health authorities, and represents a big step towards greater regulation of the delivery gig market. Delivery worker unions celebrated the law as a win, but companies such as Foodpanda and UberEats say they may be forced to raise prices to comply with the new law.
